Shipping policy
Thank you for shopping with Lucellio. This Shipping Policy explains how and when your order will be delivered.
1. Processing Times
All orders are processed within 1–3 business days.
If we experience any delays due to high order volume, we will notify you by email.
2. Delivery Timeframe
Once your order has been processed and shipped, it will arrive within:
5–12 business days
This timeframe applies to all standard deliveries worldwide.
Please allow the full delivery window before contacting us regarding your order. We kindly ask that you only get in touch if your parcel has not arrived after the full 15 business days.
3. Premium Prioritised Shipping – £3.99
This option includes:
- 6–15 business day shipping
- Handling time: 1–3 business days
- Transit time: 5–12 business days
4. Eco-Friendly Shipping – £5.99
We offer an optional Eco-Friendly Shipping upgrade for £5.99.
This option includes:
- Carbon offset contribution
- Sustainable packaging where possible
- Priority eco-handling by our fulfilment partners
5. Complimentary Shipping
We offer free standard shipping on all orders over £60.
6. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Tracking details are automatically sent to the email address provided at checkout. If you do not receive your tracking email, please check your spam or junk folder.
7. Incorrect Address or Delivery Issues
Please ensure your shipping details are accurate before completing your purchase.
Lucellio is not responsible for delays or failed deliveries resulting from:
- Incorrect or incomplete shipping addresses
- Customs clearance delays
- Courier delays or circumstances outside of our control
8. Lost or Delayed Packages
If your order has not arrived after the full 15 business days, please contact us at:
Our team will be happy to assist with locating your order and providing an appropriate resolution.